Cancellation Policy

The Foot & Ankle Center Cancellation Policy: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance — you will be billed a $40.00 charge for missed appointments not cancelled with at least 24 hours’ notice.

The Foot & Hand Spa Cancellation Policy: Your appointment is very important to the Foot & Hand Spa. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. As a courtesy, our appointment reminders are made 48 hours in advance via email, text or phone. Since the services are reserved for you personally, the following cancellation policy will apply:

  • Cancellations with less than 24 hours notice will result in a re-booking fee of $25. “No Shows” will be charged 100% of the reserved service amount.

  • If an appointment is made within the 24-hour period and there is a need to cancel, the client must cancel within four hours of appointment time or the cancellation will result in a re-booking fee of $25. 

  • If multiple appointments are made (such as for a group planning to come to the spa together) and they are cancelled without 24 hours advance notice, client will be charged 100% of the reserved service amount for each appointment. When booking multiple appointments, 50% may be charged to your credit card in order to reserve the appointment time.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keep our schedule filled, thus better serving everyone. Foot & Hand Spa policies are designed to help us ensure the highest quality and excellent service for all of our clients. We appreciate your understanding.